Privacy Policy

INFORMATION WE COLLECT
We collect personal information that you provide directly to us — including your name, email address, phone number, and any health information relevant to your treatments. We also collect information automatically when you use our website, such as your IP address and browsing behaviour, via cookies and analytics tools.

HOW WE USE YOUR INFORMATION
We use your information to confirm and manage bookings, process payments, communicate with you about your appointments and orders, and send you occasional updates or promotions (only with your consent). Health information is used solely to ensure treatments are safe and appropriate for you.

SHARING YOUR INFORMATION
We do not sell, rent, or share your personal information with third parties, except where required to deliver our services (e.g. payment processors, booking software) or as required by New Zealand law. Any third parties we work with are required to handle your information securely and in accordance with the Privacy Act 2020.

DATA STORAGE & SECURITY
Your information is stored securely and we take reasonable steps to protect it from unauthorised access, loss, or misuse. Our website is hosted by Shopify — you can review their privacy and security practices at shopify.com.

COOKIES
Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though some features of the site may not function as intended.

YOUR RIGHTS
Under the Privacy Act 2020, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us directly.

RETENTION
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Health records are retained in accordance with applicable New Zealand guidelines.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date of last update noted at the top.

CONTACT
For any privacy-related queries or to exercise your rights, please contact us directly.